Last updated: 19 October 2026
This policy explains how cancellations and refunds work when you book a service through Home Nova.
1. Cancelling before the technician starts
If you paid online (UPI/Card/Netbanking) or through your in-app wallet, you can cancel from your booking details page any time before the assigned technician starts the job. The full amount is instantly credited back to your Home Nova wallet.
2. Cash on Service bookings
Since no payment is collected upfront for Cash on Service bookings, these can only be cancelled through the assigned technician or by contacting our support team, as no online refund is applicable.
3. Cancelling after the job has started
Once a technician has started work on your booking, the booking can no longer be self-cancelled from the app. Please contact support for assistance with any issues that arise mid-service.
4. Refund mode
All refunds for online-paid bookings are credited to your Home Nova in-app wallet, which can be used towards any future booking. Refunds are processed instantly upon cancellation — no waiting period.
5. Service quality issues
If you're not satisfied with a completed service, it is covered by our 30-day service warranty against the same reported issue. Contact support with your booking details to raise a concern.
6. Need help?
For any cancellation or refund related query, reach us through our Contact Us page.